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Returns & Refunds

Effective date: February 26, 2026

1. Order Processing

Orders are placed and processed via Etsy. Payment and order handling follow Etsy checkout flow.

2. Returns

Return eligibility may depend on item type, customization, condition, and time since delivery. The definitive terms are those listed in the Etsy product listing and Etsy policies at checkout.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us promptly with your order number and photos. We will review and provide a resolution consistent with Etsy policy and applicable consumer law.

4. Refund Timing

Approved refunds are issued through the original payment method on Etsy. Timing depends on Etsy and your payment provider.

5. Contact

Support requests: [email protected]